I took VERY good care of this watch, using it only for "dress up". After a few weeks of gentle use, the watch crystal fell out. I just happened to look at the time, and discovered the watch crystal was missing. I used the link Amazon provided to report it to the seller. The link put me through to the Coach Singapore head office. They responded that because I purchased the watch on Amazon, I should communicate with Amazon regarding the issue. There seems to be no way that I can communicate with the seller to explain that the watch they sold me (on Amazon) is no good. Very unfortunate. I loved this watch – but it doesn't work.